Director General National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi has held a meeting with officials responsible for the agency’s Complaint Management Unit (CMU) and social media operations to review public awareness initiatives, digital communication strategies, and complaint handling processes. The meeting was attended by CMU In-charge and Deputy Director Muhammad Rauf and Social Media In-charge Tayyaba Daulat, with discussions focused on improving communication channels, strengthening public engagement, and ensuring more effective handling of citizen concerns.
According to an NCCIA official, the meeting reviewed the agency’s existing social media strategy and explored measures to improve the way information is shared with the public through digital platforms. The participants discussed the importance of using social media channels more effectively to provide updates, raise awareness about cyber-related issues, and improve access to relevant information for citizens. The discussion also focused on enhancing public awareness campaigns by ensuring that digital communication remains clear, accessible, and responsive to public needs.
The role of the Complaint Management Unit was also reviewed during the meeting, with particular attention given to improving the timely response and resolution process for complaints submitted by citizens. Officials discussed ways to strengthen coordination between the CMU and the social media team to create a more connected approach toward public interaction. Improved coordination between these departments can help ensure that public concerns are communicated effectively while allowing the agency to provide better guidance and support through its official communication platforms.
The meeting highlighted NCCIA’s continued focus on improving its public engagement mechanisms and strengthening its digital outreach efforts. By reviewing its social media operations and complaint management framework, the agency aims to improve communication with citizens and enhance awareness regarding available support channels. The discussions also emphasized the importance of maintaining effective digital platforms that can provide useful information, address public queries, and support greater understanding of cybersecurity related matters among users. Through these efforts, NCCIA is working to improve its communication approach and build stronger connections with the public through technology enabled channels.
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