The National Cyber Emergency Response Team (National CERT) and National Telecommunication Corporation (NTC) have launched an awareness campaign urging citizens to protect their parents and grandparents from fraudulent phone calls and online scams. The initiative, introduced as part of Cyber Month 2026, focuses on promoting safer digital practices and helping families prevent financial losses caused by increasingly common scam techniques. Under the theme “Stay Aware, Stay Secure,” the campaign highlights the importance of digital awareness, especially among elderly individuals who may be targeted through deceptive calls, misleading messages, and social engineering tactics designed to create panic and encourage quick decisions.
The campaign outlines several common fraud methods used by scammers, including fake bank representatives, callers pretending to be relatives facing urgent situations, false prize and lottery notifications, and individuals claiming to represent government departments or technical support teams. According to National CERT and NTC, scammers often attempt to create a sense of fear, urgency, or pressure to convince victims to reveal sensitive information or transfer money. Fraudsters may claim that a bank account has been blocked, a security issue has been detected, or immediate action is required to prevent financial loss. The organizations have advised citizens to remain cautious and avoid making decisions based solely on unexpected phone calls or messages, particularly when the request involves personal information, financial details, or payments.
National CERT and NTC have reminded the public that banks do not ask customers to share one time passwords (OTPs), personal identification numbers (PINs), or account passwords through phone calls. Individuals who receive suspicious calls claiming that their bank account has been compromised or restricted should disconnect the call and contact the bank directly through official helplines or verified communication channels. The campaign also encourages people to verify claims involving family emergencies by directly contacting the concerned person instead of relying on information provided by unknown callers. Citizens have also been advised not to make payments to claim prizes, lottery rewards, or competitions that they never entered, as such offers are commonly used to collect money or personal information from victims.
The awareness initiative recommends three key steps for handling suspicious calls: pause before responding, hang up when a caller appears suspicious, and verify information through trusted contact details. National CERT and NTC have encouraged citizens to report suspicious calls and potential scams to relevant authorities to support broader efforts against digital fraud. The campaign emphasizes that family involvement and responsible digital behaviour can play an important role in protecting vulnerable individuals from cyber threats. As Pakistan continues to expand digital services and online connectivity, initiatives focused on cybersecurity awareness remain essential for helping citizens recognize fraudulent activities and adopt safer online habits. Through Cyber Month 2026 activities, National CERT and NTC aim to strengthen public understanding of digital risks and contribute toward building a safer digital Pakistan.
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