Interior Minister Mohsin Naqvi inaugurated the helpline centre of the National Cyber Crimes Investigation Agency (NCCIA) in Islamabad on June 3, 2025, marking a significant step in Pakistan’s efforts to tackle the growing threat of cybercrime. The launch of the 1799 cyber helpline was announced during his visit to the NCCIA headquarters, where he reviewed the agency’s operations and called for swift improvements in cybercrime response and prevention mechanisms. Citizens across Pakistan can now report cyber-related complaints by dialing 1799, providing a direct and accessible channel for victims of online crimes.
Naqvi’s visit included inspections of key departments, including the helpline unit, forensic laboratory, and the network security division. He commended the agency’s staff for their professionalism and innovative approach in handling cyber investigations. He emphasized the importance of maintaining high standards in operations, especially in an environment where threats are evolving rapidly with advancements in artificial intelligence and other digital technologies.
One of the major developments during the visit was Naqvi’s approval of the revival of the National Cyber Scouts Programme. This initiative is aimed at raising awareness among students and young individuals about cybersecurity, online safety, and emerging digital threats. Through training and engagement, the programme seeks to empower the younger generation to play an active role in cyber vigilance and digital responsibility.
Recognizing the urgent need for modern tools and capabilities to match the complexity of today’s cyber threats, Naqvi stressed the importance of acquiring cutting-edge technology, upgrading software and hardware systems, and hiring skilled professionals with access to sufficient resources. He called on the authorities to ensure that every complaint made to the 1799 helpline is addressed promptly and efficiently, underlining the critical role of public trust and engagement in combating digital crime.
Naqvi also directed that a modernization plan for NCCIA be initiated immediately to address infrastructure gaps and enhance operational capacity. He specifically pointed out the staff shortages in key departments and instructed that immediate recruitment processes be put in place. As part of the agency’s transformation, a new official logo and flag were approved to reflect a renewed identity and mission for NCCIA.
Director General NCCIA Waqar Uddin Syed briefed the minister on the agency’s operational status, ongoing projects, and future goals. The briefing included insights into the NCCIA’s recent performance in tackling cyber threats and investigations into online criminal activity. The event was attended by Minister of State for Interior Talal Chaudhry, Interior Secretary Khurram Agha, and several other senior officials, highlighting the government’s collective commitment to enhancing digital safety and institutional capacity against cybercrime in Pakistan.
Source: LinkedIn
