United Bank Limited has introduced a new AI powered Voice Command feature within the UBL Digital App, enabling customers to carry out routine banking activities using spoken commands. The feature allows users to initiate transactions by simply tapping a microphone icon and speaking their request, offering a more intuitive interaction model for digital banking customers. By integrating voice based functionality into its mobile platform, UBL continues to expand its digital service offerings aimed at improving accessibility and ease of use for a diverse customer base across Pakistan.
The Voice Command feature enables customers to perform a range of everyday banking actions, including transferring funds, paying utility bills, topping up mobile credit, and checking account statements. Once a voice command is issued, the app processes the request and presents the transaction details for confirmation. Users are required to verify and approve the information before the transaction is completed. This confirmation step is designed to maintain transaction accuracy and user control, ensuring that customers remain fully aware of the actions being executed through voice input.
A notable aspect of the feature is its bilingual support, allowing customers to interact with the app in both English and Urdu. The system recognizes the language used in the voice command and displays confirmation screens in the same language, enhancing clarity and usability for a broader segment of users. This language flexibility supports UBL’s objective of making digital banking services more inclusive, particularly for customers who may prefer to engage with financial applications in their native language rather than relying solely on text based navigation.
UBL has highlighted the final confirmation screen as an essential safety measure built into the Voice Command process. By requiring users to review and approve transaction details before execution, the bank aims to reduce the risk of unintended actions while preserving the convenience of voice driven interaction. The approach reflects a balance between innovation and security, ensuring that new digital features align with established banking safeguards and customer protection standards.
The Voice Command capability is powered by Fortanixor Technologies, which provides the underlying AI technology supporting speech recognition and command processing. The collaboration enables the app to accurately interpret spoken instructions and convert them into actionable banking tasks within the digital platform. By leveraging AI driven voice technology, UBL is enhancing the overall functionality of its mobile application while supporting a more natural and conversational way for customers to manage their finances.
The introduction of voice enabled banking reflects broader trends in digital financial services, where banks are increasingly adopting AI based tools to improve user experience and operational efficiency. Voice interfaces are gaining traction globally as customers seek faster and more convenient ways to access services without navigating complex menus. For UBL, the feature represents an extension of its ongoing efforts to modernize digital banking and respond to evolving customer expectations in an increasingly mobile first environment.
As digital adoption continues to grow, features such as Voice Command are expected to play a larger role in shaping how customers interact with banking platforms. By incorporating voice driven functionality with built in verification steps and multilingual support, UBL is positioning its digital app to accommodate changing user preferences while maintaining a focus on security and reliability. The addition of this feature further strengthens UBL’s digital banking ecosystem and reflects its continued investment in technology driven service enhancements.
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